Need to speak to someone? Here's how you can reach our friendly support staff
Important: Support will be unavailable from 5pm the 22nd of December until 9am the 2nd January.
Support hours
Our support staff are available Monday Friday between 9am - 5pm AEST
Note: support will be unavailable on public holidays and during the Christmas period.
How to reach us
You can reach us via the following methods:
Open up a chat window in the bottom right of the screen. Note: support will only be available during the hours above but if you leave a message outside hours we will get back to you asap.
Send an email to info@lasertrade.com.au
Call us on +61 3 9000 0333
Here are some of the ways our support staff can assist you
Website guidance
Need help navigating the website or using any of the features? No problem, our friendly staff will be happy to help staff
Ongoing orders and sales
If you're buying or selling an item through Lasertrade, and would like to speak to someone about your order, feel free to reach out and we'll be happy to answer your questions.
Here are some of the things our staff cannot help with
Valuations
Unfortunately, our staff cannot value your items. However, you can view sold listings on the marketplace to see what similar items have sold for in the past.
Purchasing direct
As a marketplace, Lasertrade does not buy and sell direct. However, listing is free.
Product expertise
If you would like to know anything specific about a product or manufacturer, you can:
- Research the item/s
- Contact the manufacturer
- Seek expertise elsewhere
- Ask the seller a question