Once a buyer has checked out your device and paid a deposit, we will guide you through the following steps to complete your sale.
1. Order received
You will be notified when someone places an order on your listing, and pays a $99 non-refundable order fee.
What you need to do
Sit tight, while the buyer confirms their delivery details and selects their preferred courier option.
If something goes wrong
If the buyer fails to confirm their details, or there is any other issue after their order is placed, the sale will be cancelled and the item will be relisted.
If you receive an order, but no longer wish to sell the device, or have sold it elsewhere, you will be liable for the sellers fees.
2. Complete condition report
Once the buyer has confirmed their order details, you will receive a link to complete a condition report.
What you need to do
- Open the link provided. (ideally on your mobile phone)
- Follow the instructions provided to take all the relevant pictures and videos.
- Answer the questions provided and submit the report.
Warning: If you submit a condition report that is incomplete or not to standard, you may need to repeat the process which will delay your sale.
Additionally, if the buyer receives their order in a condition that does not match what is shown and described in the report you provide, they will have the option to return the device at your expense, and receive a refund.
For this reason it is important to complete the report accurately and honestly without omitting or obscuring any issues or details.
Please note we do not support change of mind as a reason to return/refund of an item.
If something goes wrong
If you are having issues completing the condition report, reach out to us and we will do our best to assist.
3. Await report acceptance
The buyer will receive your completed condition report and review it.
What you need to do
Await confirmation that the buyer has reviewed and accepted the condition report.
If something goes wrong
If the buyer informs us of an issue with the report, we may reach out to you for clarification and/or additional information.
If the report differs from what was advertised in the listing, the buyer will have the option to cancel the sale.
4. Await balance payment
When the report is accepted, the buyer will be prompted to pay the balance owing on the device. This payment will be secured in a holding account held in your name with Stripe, until the sale is completed successfully.
What you need to do
Await the buyers payment to clear.
If something goes wrong
If the buyer fails to pay the balance within the timeframe provided, the sale will be cancelled and the device will be relisted.
5. Prepare for pick up
Once the buyers balance payment has cleared, your item/s will be scheduled for pick up .
What you need to do
Complete the pre-delivery checklist provided to prepare the items for pickup.
Ensure the device is ready to be picked up at the notified scheduled time.
6. Await delivery
The courier will pick up your item/s and deliver it to the buyer.
What you need to do
You will be given a date and time for pickup. Ensure that someone is available and the item/s are ready to be picked up.
Once the item/s are in transit you can sit tight for further updates on delivery.
If something goes wrong
For any issues, you can contact the courier directly. If you are having trouble with the courier you can contact us and we can do our best to assist.
Pick up will be organised based on the availability you provide us. If you are unavailable at the time that is booked please contact the courier asap to reorganise the pick up, or contact us directly for assistance.
You will be liable for any additional fees if pick up is missed.
Warning: If you wish to insure your item/s during transit you will need to organise your own freight insurance.
7. Await device acceptance
When the item/s arrives, the buyer will have 3 business days to let us know if there are any issues. In that time, they will either:
- Accept the order
- Start a claim (if there is an issue)
What you need to do
Sit tight while the buyer has a chance to review the device.
Note: The order will be automatically accepted after 3 business days if there is no response from the buyer.
If something goes wrong
If the buyer notifies us of an issue within 3 business days of delivery, a claim will be opened.
Once the sale is accepted, your sale proceeds will be sent to your nominated account and the sale will be marked as complete.
What you need to do
Enjoy your sale proceeds!
Use of the Lasertrade platform and all related services is subject to our Terms & Conditions.