Here's what happens when you receive an order through Lasertrade
When you receive an order for shipping
When you receive an order for pick up
When you receive an order for shipping
When a buyer places an order and selects the shipping option, the following steps will apply:
1. Provide missing details (if required)
When a buyer selects the shipping option, we must first provide them with a shipping quote before collecting their full payment. If you haven't added packaging details to your listing, you will be prompted to do so.
Once your listing is updated with packaging details, we will gather a quote for the buyer and ask them to check out.
Warning: Ensure your package details are accurate. If incorrect details result in additional shipping charges, you will be required to cover the difference before the sale can be completed.
2. Wait for funds to clear
The buyer's payment will be debited from their bank account and held in a secure Stripe account until the order is complete. Please allow up to 3 business days for their funds to clear.
3. Book shipping
Once the buyer's payment is cleared, you will be prompted to book shipping through the platform.
When your booking is confirmed, you and the buyer will receive the shipping details, including pick up time, delivery time and tracking information.
Important: If a device is received in a condition other than what was shown in the condition review, the buyer will have the option to return the device.
Until the sale is finalised, the device remains your legal property.
Lasertrade will organise Transport Assurance Warranty up to the value of $10,000 AUD
4. Await review
When the buyer receives the order, they have three business days to raise a concern if is not as described in your listing and communications.
5. Sale complete
If the 3 business day review period passes and no concern is raised, or if the buyer accepts the order through the platform, your sale funds will be disbursed from Stripe into your nominated bank account.
When you receive an order for pickup
If you have allowed pick up as an option on your listing, buyers can check out using that option. If you receive a pick up order, the following applies:
Note: When a pick up order is placed, the sale must be completed through the Lasertrade platform.
1. Wait for funds to clear
When a buyer checks out your listing, their payment will be direct debited and held in a Stripe account until the pick up is complete. Please allow up to 3 business days for the buyers funds to clear.
3. Arrange pick up with the buyer
Once the buyers funds have cleared, you will be notifed. You can then chat with the buyer to organise pick up.
Note: We encourage you to keep all communication through the Lasertrade platform for the following reasons:
- Lasertrade allows you to sell without having to exchange personal details which can be dangerous.
- If there is an issue, we will be unable to assist if your communications occured outside the platform
4. Request payment initiation
When the buyer takes possession of the order, ensure that they initiate your payment by logging into their Lasertrade account. This will disburse the funds from Stripe into your nominated bank account. Please allow up to 3 business days for these funds to reach your bank account.