These steps explain ordering from a seller through Lasertrade
Ordering using a shipping option
Ordering using a pick up option
Ordering using a shipping option
1. Place your order
When placing an order for a listing, you can select a shipping option on checkout.
Note: After placing an order, you will need to wait for a shipping quote to be sourced before you can complete checkout. Your quote will be sent to your email and you can then make payment and complete your order.
2. Wait for funds to clear
Your payment will be debited from your chosen bank account and held in a Stripe account until the order is complete. Please allow up to 3 business days for your funds to clear.
3. Wait for seller to organise shipment
Once your payment has cleared, the seller will be asked to book shipping. Once this is done, you will receive the shipping details, including estimated delivery time and tracking information.
4. Review your order
Once you receive your order, you get three days to raise a concern if it doesn't match the seller's listing and communications.
Note: If there is an issue with your order you are protected in several ways.
Click here to learn more about buyer refunds, returns and protections
5. Order complete
If your 3 day review period passes and you haven't raised an issue, the sellers funds will be disbursed from Stripe into their nominated bank account.
Ordering using a pick up option
Important: By choosing pick up you are agreeing to the pick up guidelines
1. Place your order
When placing an order for a listing, you can select pick up on checkout. the platform will tell you approximately how far the seller is from yourself.
2. Wait for funds to clear
Your payment will be debited from your chosen bank account and held in a Stripe account until the pick up is complete. Please allow up to 3 business days for your funds to clear.
3. Arrange pick up with the seller.
When your funds have cleared, you will be given the sellers pick up details. You can then chat directly with the seller to organise pick up of your order.
Note: We encourage you to keep all communication through the Lasertrade platform for the following reasons:
- Lasertrade allows you to purchase without having to exchange personal details which can be dangerous.
- If there is an issue, we will be unable to assist if your communications occured outside of the platform.
4. Initiate sellers payment
When taking possession of the order, log into your Lasertrade account and initiate the payment to the seller. This will release the sellers funds from Stripe into their nominated bank account.
Note: If there is an issue with your order you are protected in several ways.
Click here to learn more about buyer refunds, returns and protections
5. Order complete
Once the sellers payment has been disbursed, your order is complete