Once you have checked out a device and paid the $99 order fee to secure the device, you will be guided through the following steps to complete your order.
1. Choose courier
Once your order fee is paid, we will prepare shipping options for you to review and select the option that best suits your needs. The options available will depend on the freight specifications and pickup/drop off locations.
What you need to do
Review your options and choose the courier you are happy to proceed with.
2. Await condition report
After you select your courier options, we will request that the seller complete a condition report. The seller will take images and video of the device, which will be turned into a report for your review.
What you need to do
Just sit tight and wait to receive the sellers condition report.
If something goes wrong
If the seller fails to complete the report within the allocated time, the order will be cancelled
3. Review condition report
You will receive the sellers completed condition report, which includes pictures and video that should demonstrate:- Cosmetic condition
- Functional condition
- Inclusions
What you need to do
Review and approve the condition report
If something goes wrong
You can let us know if you find an issue with the report.
If the report is incomplete, we will request additional information from the seller and update it for your review.
If the report shows that the device is not as advertised, we will help to either resolve the issue with the seller or cancel the sale.
4. Pay outstanding
Your condition report will include a link to pay the outstanding owing on the order, including delivery and any other additional service fees.
What you need to do
Pay the outstanding order fee via direct debit.
If something goes wrong
If you are unable to make the outstanding payment in time, your order will be cancelled.
If you are having issues with making payment, reach out to us and we will do our best to assist.
5. Await delivery
After your outstanding payment has cleared. We will book the shipping with your chosen courier. You will be provided with shipping details once the order is picked up from seller.
What you need to do
Wait for your order to arrive.
If something goes wrong
You can contact the courier directly. If you are having trouble with the courier you can contact us and we can do our best to assist.
6. Accept order
When your order arrives, you will have 3 business days to let us know if there are any issues.
What you need to do
Review your order and either:
- Accept the order
- Notify us if you have a concern.
Please note: your order will be automatically accepted after 3 days.
If something goes wrong:
If there is an issue you can notify us within the 3 day period. If your concern is justified we will open a claim.
Click here to read about the claims process.
It is important to use the 3 day review period effectively as we will be unable to assist further if there are any issues once the order is completed and the seller is paid.
Note: this process does not apply when purchasing from outside of Australia.
Once your order is accepted, the seller will receive their payment and your order will be complete.
What you need to do
Enjoy your purchase!