A successful claim against a delivered item may result in a return and refund. This article explains the return process for buyers.
1. Await return confirmation
We will confirm the return details with the seller and start organising the return shipment.
What you need to do:
Sit tight while we confirm these details.
2. Prepare for pick up
Once the shipping details have been confirmed, the device pick up will be organised
What you need to do
Complete the pre-delivery checklist provided to prepare the items for pickup.
Ensure the device is ready to be picked up at the time provided.
3. Await delivery
The courier will pick up the device and deliver it to the seller.
What you need to do
You will be given a date and time for pickup. Ensure that someone is available and the device is ready to picked up.
Once the device is in transit you can sit tight for further updates on delivery.
4. Return Complete
Once delivered, the return will be complete.
What you need to do:
Await the refund of your payment minus:
- $99 security deposit
- Original shipping fees