Pre-delivery checklist

Before your item/s are picked up for delivery, review this checklist to ensure all requirements are met.

Sensitive freight pre-delivery checklist

1. Ensure the system, handpieces and consumables (if applicable) are in their own area ready for collection.
2. Using a cloth wipe the system to ensure it is is free of dust and stains, including on the back of the system.
3. Ensure all filters are clean.
4. Remove all handpieces and accessories from the system and packaged separately.
5. If the system has an articulated arm, remove it from the system and package separately from the system (unless otherwise suggested by the manufacturer/supplier). Articulated arms can be removed where it joins the primary system.  
   
6. Drain any water from the system. (if applicable)
7. Package any fibre optics in long rings (avoid small rings as this can damage the cable.)
8. Package all additional consumables and accessories in a box separate to the system.

Standard freight additional requirements

1. When selecting a box to send the device in (if you do not have the original packaging), ensure it is slightly larger than the device so there is even spacing between the device and the sides of the box.
   
2. Ensure you apply appropriate amount of tape to the base of the box. We recommend a H pattern as shown below.
   
3. Place a layer of protective material (eg. bubble wrap, packing peanuts) in the base of the box before placing your item inside.
   
4. Once the item is inside fill the remainder of the empty space with additional protective material. This is done so the item doesn't move around within the box during transport and has additional protection to any shipping mishaps. 
   
5. Once you have filled the box with additional protective material close and tape the box using the same H pattern as you used on the base.  Once your box is packed please email us with the final weight and dimensions so we can book in your courier.