---
title: Having your item/s returned
description: A successful claim against a delivered item may result in a return and refund. This article explains the return process for sellers.
---

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# Having your item/s returned

### An accepted [claim](https://help.lasertrade.com.au/receiving-a-claim?hsLang=en) <https://help.lasertrade.com.au/receiving-a-claim?hsLang=en>against delivered item/s may result in a return and refund. This article explains the return process for sellers.

#### 1. Pay return shipping

If the buyers [claim](https://help.lasertrade.com.au/receiving-a-claim?hsLang=en) is accepted you will be notified if they have opted for a return and refund.

**What you need to do**

Pay the return shipping fees within the timeframe provided.

[Click here to understand return shipping fees](https://help.lasertrade.com.au/returns-process?hsLang=en)

Warning: If you refuse to pay for the return shipping within the timeframe provided, the refund will administered to the buyer. If this happens, Lasertrade cannot ensure that the device will be safely returned.

#### 2. Await delivery

You will be updated as the return is delivered back to you.

**What you need to do**

Sit tight while the item is being transported.

For additional protection on the items being returned, you can [organise your own freight insurance](https://help.lasertrade.com.au/organising-freight-insurance?hsLang=en).

**If something goes wrong**  
For any issues, you can contact the courier directly. If you are having trouble with the courier you can contact us and we can do our best to assist.

#### 3. Return complete

Once your device has been returned, the buyers payment will be refunded.

 

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